Flight alerts
Add a flight and we watch it for you, more closely as the day gets nearer. If it is delayed, moved or cancelled, you get one email. Nothing else.
Add a flight and we will email you if it gets moved or cancelled. We start checking a week before you fly, and more often as the day gets closer.
Delayed or cancelled flight? You may be owed up to €600, and most travellers never claim it.
Schedules shift constantly further out than that, in ways you can absorb. We begin checking seven days before departure, when a change starts to matter.
Once daily at first, every six hours inside two days, every two hours in the final stretch. That last window is when a move actually strands you.
We email on a real change, not on a five-minute nudge, and never twice for the same one. An inbox you can ignore is the point.
Most travellers never claim, because the queue is long, the rules are unglamorous, and nobody hands you a leaflet. The money is real and the rules are not complicated.
Landing 3+ hours late, cancelled with under 14 days' notice, or bumped from an overbooked flight.
Not paid when the cause is genuinely outside the airline's control, such as severe weather or air-traffic control strikes. A technical fault usually is within their control.
European Commission, air passenger rightsSame triggers as the EU rules, which the UK kept after leaving the EU.
Same extraordinary-circumstances exception.
UK Civil Aviation AuthorityThere is no federal payout for a delay. But if the airline cancels, or changes your flight significantly, you are entitled to your money back in cash, not a voucher, even on a non-refundable ticket.
A refund is not the same as compensation. If you accept a rebooking you have accepted the alternative, so decide before you agree.
US Department of TransportationThese are the headline rules, not legal advice, and airlines apply them with varying enthusiasm. Check the official source above before you claim, and check the rules where the airline is based rather than where you live.
When a flight is cancelled, several hundred people start doing the same thing at the same moment. The order you do things in decides whether you fly today.
The desk and the phone line draw from the same seat inventory. Standing in one while dialling the other doubles your chances, and whichever answers first wins. If the airline has a local number for the country you are in, that queue is usually far shorter than the international one.
Do not ask what is available. Ask to be rerouted on another airline, which most carriers can do and few offer unprompted. Have one or two specific flights in mind before you reach the desk, because the agent is far more likely to say yes to a flight you name than to search for you.
A meal or hotel voucher is not compensation and accepting one does not settle your claim. But some airlines present a goodwill payment that does, so read what you are signing. If it mentions full and final settlement, it is not goodwill.
The board showing your flight cancelled, with the time visible, is the evidence that survives after the airline's app quietly updates. Keep boarding passes and every receipt for food and hotels, since those are reimbursable separately from compensation.
Claim companies keep 25–50% of what you win. Airlines must respond to a direct claim, and a first email costs nothing. Use a claim company only after the airline has refused or gone quiet.
The cheapest itineraries hide their risk in the layover. This is worth two minutes before you book, not after.
If you booked the legs separately, the second airline owes you nothing when the first one is late. Your bag will not be through-checked and your seat will be resold. This is the single most expensive misunderstanding in cheap flying.
On a single ticket, a missed connection is the airline's problem: they rebook you at their cost, and long delays can trigger compensation. Worth paying more for when the layover is tight.
Around 60 to 90 minutes is workable at a small airport on one ticket. Add an hour if you change terminals, clear immigration, or recheck bags. On separate tickets, leave at least three hours, or fly the night before.
We start checking a week before departure, once a day. Inside 48 hours we check every six hours, and in the last six hours every two. You get an email only when something has actually changed, so no news genuinely means no news.
Airlines usually do tell you, but often after they have decided what to do with you. Knowing earlier is what buys you a seat on the alternative flight before it fills. We also watch flights you have not booked yet, which airlines will not do.
Usually not. Weather is treated as outside the airline's control under both EU and UK rules, so the payout does not apply. You are still entitled to care such as food and accommodation, and to a refund if you choose not to travel.
It varies by country, and it is longer than most people assume. In the UK it is six years, in Ireland two, in France five. Check the rule where the airline is based before assuming you are too late.
No. EU and UK compensation is based on the distance you flew, not the fare you paid, so a bargain fare on a long route can be worth more in compensation than the ticket cost.
