Johnny Rockets

If I could add zero stars I would have done it. We order throughout Talabat the food was organized from Jonny Rockets Al bar Sha (probably a cloud kitchen??) the worst experience I ever had. My order was placed at 19:11 it has arrived at 20:46. Unacceptable. The food was Cold, not mild or slight warm, TOTALLY COLD! The party was burnt I would say carbonised, there was not indication in the box what was inside so we were wondering which burger was for who all the time. The sweet potatoes fries we order were burnt too and cold. We ordered at Johnny rockets because it was always a guarantee of quality, I understand I now that it was a total mistake, I will never ordered there again. If you cannot guarantee an high quality of the product I can easy going to the orge competitors that are at this point much more reliable and transparent. Even the service by talabat was AWFUL DELAY AND NOT RESPINDING AT CISTOMER CARE. Very very bad experience.

Highly disappointed with the difference in food quality and prices compared to the Johnny Rockets in Abu Dhabi. The prices are higher, but the food was not the same. Instead of the delicious battered real onion rings they advertise in the photos, we were served cheap, breaded mince onion rings for a higher price. This in no way reflects on the quick and good service we received from the staff. They can only serve the food they are provided. We stopped here because we expected the same quality as other UAE locations. Never again, at this location.

(Last exit AUX) our chicken burgers and sweet potato fries were over cooked and tasted burnt. Visibly you could see they were burnt so I don’t know why they served them to us. Disappointing!

I eat from johnny rocket more than 12ys but today Is the worst experience ever in JR last exit north branch .. food was nt fresh at all and cold specialty that i open it directly to eat but is look like thy make it since afternoon u can see cheese freezing on hotdog and bread was oily and hard to eat same thing about burger,, i wish management take action with night shift sttaf coze thy nt deserve work in JR ..